When was the last time you sharpened your axe?

Authored by Abdul Aziz Mujeb

Procurement over the years has evolved at a rapid pace; we’ve seen a move from traditional paper based methods to complete online eProcurement cycles. Along with these advancements we have also seen the industry professionals themselves evolve with more and more supply chain professionals looking to advance their knowledge by participating in online certifications, training courses and more. One of the most influential contributors to this rise in academic excellence has been the Chartered Institute of Procurement and Supply.

Adoption: Asking the Right Questions

Authored by John Ryan Shaw, Sr. Director, Adoption Services

Quantifying the value of project activities such as communications, training, coaching and building a sponsor network can be difficult. Most professionals intuitively appreciate that these are valuable activities that can help make the implementation of a new process or tool more successful.

In practice though, many project leaders struggle to determine how important they are and when they should be allocating their limited budgets to those activities. This is natural and understandable because the value of these activities varies from project to project.

Planet Self-Service or Planet of Amateurs?

Authored by Pavel Ollitervo-Murphy
 

Are we a Planet of Self-Service or a Planet of Amateurs?

I have recently read a few articles online that have touched upon this question. We keep hearing this everywhere in the media; ticket offices closing, more airlines moving services online and automated terminal kiosks. Whilst is now common practice to book our hotels online, we still expect to meet a concierge at the reception desk when we arrive. Yet, even these bastions of service are beginning to embrace self-service check-ins and check-outs (even the hotel room door keys are making the move to our mobiles). Banking has been using web for decades now (first terminal based interfaces appeared in the 80’s).